Store Policies

If you have any questions about my policies, your order, or shipping times/dates that CANNOT be answered by the information below, please reach out to me directly via THIS FORM to send me an email.

When will you ship my order?

  • Please note that some Items are shipped to you directly from my manufacturer and not from me (e.g. scarves, phone cases, journals) These items are made to order, and may ship separately from each other. Please allow 1-2 weeks for these to be sent to you. You will receive tracking. If you experience a quality issue, please contact me within 30 days of receipt so that I can obtain a solution.
     
    For all other items (prints, stationery)
     
    My current turnaround time is 1-2 weeks. I pack all my own orders, and I’m just one human person, so please be patient. Typically I am able to fill orders on the weekends. 
     
    Important: Shipping times are typically delayed during or after a sale, holiday, and major releases due to the increase in my usual volume. Manufacturer direct items are also typically delayed during major holiday periods.
     
    If you need an item by a certain date, please contact me before you order HERE. I am happy to assist, and usually I can get it to you by your desired date if I know in advance!

I didn't get a tracking number and it's past the shipping time listed - what do I do?

  • Typically if there are item delays, especially for pre-orders, I will let you know via email, so make sure to search your email for my name to make sure I didn't contact you already.
  • If not, please check your spam, and then contact me HERE - include your order number, and I will be happy to resend the tracking or provide information.

My order says it was delivered and it wasn't, or my order was damaged during shipping.

I offer Route package protection insurance, automatically toggled on, for every order. If you choose to remove it, you are acknowledging that if the order is lost or stolen, I am not liable and it will not be replaced. I cannot control packages once they are at the post office and beyond, but Route can! Route shipping protection insures your package against mis-delivery, theft, damage and more. 

FILE A ROUTE CLAIM HERE

If your package is missing:

  • Sometimes USPS marks items delivered a day early on accident. First I would recommend calling your local post office (not the main number)  to check in about it. Usually it shows up or they can find it. 

If you still do not have it, or you do have your order and it was damaged:

  • File your claim with route, if you chose protection at checkout, and it will be re-sent at no cost to you. If it was a one of a kind or limited item, please reach out to me first to get a suitable replacement lined up.

My order is incorrect or is damaged 

  • Returns, exchanges or refunds are only given in the event of a fulfillment error on my end unless you used Route protection and can file a claim there. If I sent you the wrong item, contact me instead of filing a claim with Route,
  • Please know that this is very small shop, and I am not able to accommodate returns, exchanges, or refunds for any other reason than my personal packing errors at this time.
  • If you received the wrong item/s, it was my fault, and I would be happy to make it right. Just contact me with your order number and photos of what you received, and I will get back to you as soon as I can!

Do you ship internationally?

  • Yes, but I am currently unable to ship to the UK due to new policies in place for collecting VAT.