My products are on hand at my fullfilment warehouse (White Squirrel in Everett, WA). They aim to get your order out within a week of placing it. You will receive tracking once it is packed up. Please allow a day or two for tracking statuses to update.

• EXCLUSION: If your order contains an Heirloom print, please note that the whole order is subject to up to 1 week of additional turnaround time. The extra time is to allow for the fact that nearly all heirloom prints are made-to-order after you purchase, and need to be small-batch printed, then sent to the warehouse to fulfill. This made-to-order model allows me to offer more print choices and sizes than I ever would be able to otherwise in this more expensive item. Thank you for your patience! I promise the quality is worth the extra wait.

• During pre-orders, sales, and holiday seasons, shipping time may fluctuate to accomodate increased order volume. I do my best to update here accordingly.

• Choosing a faster shipping option at checkout will NOT rush your order. This only ensures it will move faster within USPS once it is in their hands.

• Choosing US letter mail will not provide tracking information, but is a great option for stickers :)

Tracking information for your orders will be emailed to you as soon as we pack your order. Please add alyssa@alyssathorne.co to your safe senders' list so you do not miss my email.

If you have not received a shipping confirmation email after 2 weeks, contact me HERE

Please allow some time from the ship date to contact me about a lost package. Often it will show up within this timeframe.

For US orders - 3 weeks

International orders - 8 weeks.

If your order is lost/stolen, damaged, or arrives incorrect, please send an email to within 4 weeks after the lost periods listed above.

CONTACT

I am not able to offer returns, exchanges or refunds - except in the event of a fulfillment error on my end. I am just not able to accommodate returns at this time as a solo independent artist. Thank you for your understanding!

In the event your package is lost, stolen, or damaged, please contact me HERE

I currently wholesale to brick-and-mortar shops. Please see my Faire shop to become a retailer HERE

Yes! But please note, shipping prices are considerably higher for international buyers. do not have control over those prices, unfortunately.

If you would like to see my work in a store local to you overseas, please CONTACT me with the shop name so I can reach out with my wholesale information!

IMPORTANT: I am not registered to collect VAT/GST. Buyers outside of the United States may be charged import fees when your package arrives in your country, which you are responsible for.

All heirloom prints contain a digital signature, and sometimes a real one if it is left over from an event. however, all heirloom prints do come with numbered, holographic stickersthat match an accompanying certificate of authenticity.

Unfortunately, I am not able to go to the fulfillment warehouse to sign a print upon request, but you can come see me at a convention, and I would be happy to sign your pieces!

Alternatively, you can join my IG channel or email newsletter to be notified of drops that contain one-of-a-kind framed pieces. Those are always signed.

Yes I do! I have done many commissions, and am currently booking for the following: book covers, album covers, custom mockups, and product campaigns.

Unfortunately, I am not available for portrait work or travel at this time. I offer still-life that is able to be shot in my own studio only.

I am especially interested in shooting album covers in the metal/rock genre, perfumes and candles, or any commercial work in the fantasy field (books, games, promotional sets)

Please send me a message with your name, project overview, timeline, and budget, HERE. I will get back to you as soon as I am able, to let you know what I can offer that fits your needs.

NOTE: I do not do influencer work, including "trades for product", or campaigns where I am required by a client to post on my own social media to market a campaign or advertise a product that is not my own.

I do not often check my social media DMs and I can't guarantee you I will see it if you message me there.

Instead, please send me a message HERE and I will get back to you as soon as I can!

I still have a day job (boo) so it will take up to a week or so for me to respond to inquiries, outside of order issues.

If your message is regarding an order, please include your order number in the subject line so I can forward to my fullfillment warehouse for faster attention :)