Shipping & Delivery
Order Issues
If your order arrives damaged, or incorrect, or if your order never arrives, contact me HERE.
Current Shipping Times
The majority of my items are made-to-order just for you! As such, my standard turnaround time is 1-2 weeks. Prints and stationery are lovingly packed and shipped by me from my home studio in the Pacific Northwest.
All other items are shipped directly to you from the print lab. You will receive separate tracking numbers from me if your order contains items with different shippers.
Tracking & Delivery
Tracking information for your print or stationery orders will be emailed to you as soon as I pack your order. Please add hello@alyssathorne.co to your safe senders' list so you do not miss your tracking number.
If you have not received a shipping confirmation email after 2 weeks, contact me HERE.
If you ordered other items, you will receive a separate shipping confirmation email from me for those items, as soon as the manufacturer provides the tracking number.
International shipping
Due to new value-added tax (VAT) laws in the UK, I am not able to ship there at this time.
However, International orders with other destinations can be placed.
Product Information & Care
Velvet Print Care Instructions
To safeguard the beauty of your still life Giclée prints for years to come, a few essential guidelines can make a world of difference.
Ensure proper handling
- Please keep your new print in the plastic sleeve until you are ready to frame. The beautiful velvet matte surface is a magnet for dust and will become damaged in a short time if displayed without protection.
- The sleeve and backing board that your print arrives in are made of acid-free, photo-safe materials and are the ideal place for your print to live before framing.
- Handle with clean, dry hands and avoid direct contact with the surface. Gloves can be a valuable ally in preventing smudges and fingerprints.
- Be careful of water, hard objects, and adhesives as these can damage and scratch the surface of your print.
Consider the ideal display location
- Display wisely: Avoid exposure to direct sunlight, which can cause fading over time.
- Choose a spot away from high humidity and high temperatures, as excessive moisture or heat can cause warping or discoloration.
- Framing your Giclée print with acid-free matting and UV-protective glass adds an extra layer of defense, shielding it from harmful elements.
If you have any questions about print care, please don't hesitate to contact me HERE
Technical Information for Velvet Prints
My Velvet Prints are high-quality, vibrant giclée prints, produced on luxurious velvet matte paper.
The Giclée printing process results in stunning images, full of exquisite and luxurious detail. With seven dye-based inks (which offer a vast range of colors), this process retains even the finest elements of a given artwork. Since my photographs incorporate ample darkness, Giclée printing ensures that even the smallest, shadowy details are captured.
Giclée has become a beloved choice for both artists and art collectors due to its exceptional quality and longevity while offering a lower price point than an exhibition-quality fine art print.
Giclée prints are Archival - 100 years, 200 in dark storage. Most prints are digitally signed on the front. If a piece is hand signed or stamped on the back, it will usually be indicated in the listing.
Other Information
Contact
Please contact me HERE with any inquiry.