Currently, all print & stationery items are made to order, and packed by me at my home studio in Washington state. If you need your item by a specific date, please let me know by contacting me HERE and I will do my best to make it happen!
TRACKING
Tracking information for your orders will be emailed to you as soon as I pack your order. Please add alyssa@alyssathorne.co to your safe senders' list so you do not miss my email.
If you have not received a shipping confirmation email after 2 weeks, contact me HERE
GIFT ORDERS
If you wish to purchase a gift, rest assured that I do not send invoices with any cost information inside orders.
Unfortunately, I do not have the capacity to add custom gift notes at this time. I do add a thank you note to each order. I can leave this out if you wish.
ORDER ISSUES
Please allow some time for tracking to update once you have received it. My post office is very small, and often it will take a day or two to be scanned in.
If your order is lost, damaged, or arrives incorrect, please send an email to me and I will help you as soon as I am able. HERE
RETURN POLICY
I am not able to offer returns, exchanges or refunds - except in the event of a fulfillment error on my end. Please know I am an extremely small shop (of just one person!) and I am just not able to accommodate returns at this time.
In the event your package is lost, stolen, or damaged, please contact me HERE
OTHER INFORMATION
WHOLESALE INQUIRIES
I currently wholesale to select brick-and-mortar shops. Please contact me HERE to acquire details.
ABOUT THE ARTIST
CONTACT
If the answer to your question cannot be found in the above information, I would be happy to help you myself! Please contact me HERE
